FAQ

Why isnt my order going through?
If you're ordering at work behind a proxy server, you may be blocked from ordering due to security settings. Please send us an e-mail or give us a call with your requirements! Your credit card company may also be blocking the order due to them thinking you are travelling out of state. If this is the case, you will need to contact your credit card provider and then, give it another try.

What are your office hours?
Our office hours are 9:00am - 5:00pm cst Monday-Friday

Where do your items ship from?
All of our items ship from the USA.

Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions secure. Our Internet site utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized Internet access. Also, we are partnered with Paypal: the world's leading online payment provider.

Is shipping really free over $75
The free shipping is valid for US and Canadian residents.

How long will it take to receive my order?
In North America, most orders will take 4-6 business days to arrive. If the items are engraved or handmade, please add another 3-4 days to this estimate. Please call us for expedited shipping to guarantee delivery for a special event or date. Expect slow downs up to an extra 1-4 days during Christmas.

Do I have to pay sales tax or duty fees?
Both GST and PST will only apply to residents of Quebec where we are registered. GST will be charged to the remainder of Canada but not to any US state or the rest of the world. HST will be charged to Nova Scotia, New Brunswick and NewFoundland.

How can I pay for my order?
We accept Visa, Master Card, Discover, American Express and Paypal.

How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as sales taxes if applicable are clearly displayed at the final checkout. Unfortunately, we can not control customs or duties charges for orders shipped outside of the US.

What if I need to return my order?
You may return an item in its original condition for a refund or credit within 30 days of receiving. We can not accept returns on engraved items, unless there is a product defect or engraving error.
Original shipping charges and return shipping charges can only be refunded if the return is due to our error. If you profited from free shipping upon ordering and are returning items - you will be charged a shipping fee of $5.95 upon returning your items to cover our original shipping expenses.
All returns must be accompanied by the packing slip.(This is the paperwork that comes with your order). If no packing slip is included, please contact us. After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. We suggest using Insured Parcel Post for your protection.

Have questions we didn't answer?
If you have additional questions, please send us an e-mail.